heizma is looking for a Customer Operations Manager to build and lead a new, centralized Customer Operations department from scratch. You will ensure customers have the best possible experience while designing efficient processes that help the company scale. This role combines hands-on operational work with strategic structure-building.
What You'll Do
- Serve as the central point of contact for customers via phone and email, ensuring every concern is heard and resolved.
- Process customer inquiries in a structured manner, including requesting missing data and forwarding them to specialist departments.
- Organize and coordinate site inspections, and manage rescheduling and cancellations with headquarters and technicians.
- Research new funding opportunities, process applications, communicate with authorities, and guide customers through the process.
- Handle and process financing applications with partner banks and future internal models.
- Manage administrative tasks related to the company's product portfolio.
- Design, build, and continuously improve processes within the new Customer Operations department.
What We're Looking For
- Excellent written and verbal communication skills and a genuine enjoyment of speaking with customers.
- Strong organizational talent with a passion for structure and efficiency.
- Ability to take responsibility and find solutions independently.
- Very good understanding of digital tools and processes.
- A proactive working style and desire to actively improve things.
- An entrepreneurial mindset, seeing problems as opportunities and wanting to actively build up the department.
Team & Environment
You will be the first person in the new centralized Customer Operations department.
Benefits & Compensation
- A fixed salary of at least €42,000.00, with significant overpayment depending on qualifications and experience.
- Equity: Possibility to receive shares in the company for very strong performance.
- Flexible working: a hybrid model of office and remote work.
- A dynamic environment in a fast-growing market where you can create real impact.
- The opportunity to shape a new department from the ground up.
- The prospect of building and leading a team based on performance.
- A motivated startup team that works with fun, thinks big, and creates real change.
Work Mode
This is a hybrid position based in Wien, Österreich.
