About the Role
The role involves managing the end-to-end onboarding process for new enterprise customers in the DACH region, coordinating across teams to ensure timely implementation, product adoption, and customer satisfaction.
Responsibilities
- Lead onboarding projects for new clients in Germany, Austria, and Switzerland
- Develop and maintain onboarding timelines and implementation plans
- Act as the primary point of contact during the post-sale customer journey
- Collaborate with sales, technical, and product teams to align on customer goals
- Translate customer requirements into actionable implementation steps
- Monitor progress against milestones and adjust plans as needed
- Conduct regular check-ins and status updates with stakeholders
- Identify and resolve roadblocks during the onboarding lifecycle
- Ensure data setup, configuration, and integration tasks are completed
- Deliver training sessions tailored to client teams and use cases
- Support change management and user adoption strategies
- Document customer-specific processes and configurations
- Gather feedback to improve onboarding workflows
- Escalate technical issues to appropriate support teams
- Maintain accurate records in the CRM system
- Track customer health metrics during early engagement phases
- Drive time-to-value by accelerating platform adoption
- Coordinate with customer stakeholders across multiple departments
- Manage parallel onboarding projects without compromising quality
- Ensure compliance with contractual onboarding timelines
- Prepare and present onboarding status reports to leadership
- Promote best practices in customer implementation
- Support handover to account management teams post-onboarding
- Stay updated on product enhancements affecting onboarding
- Contribute to scaling onboarding operations across regions
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model with flexibility for remote work
Team
Part of the global customer success team focused on enterprise clients
Why This Role Matters
Onboarding sets the foundation for long-term customer success and retention. In this role, you directly influence how quickly clients achieve value, shaping their perception of the product and service. Your work ensures smooth transitions from sales to operations, reducing time-to-adoption and increasing satisfaction across enterprise accounts in a high-growth market.
What We Offer
Opportunity to work with global enterprise clients, a collaborative remote-first culture, professional development resources, health benefits, retirement plans, flexible vacation policy, and access to the latest collaboration tools. The company supports continuous learning and internal mobility.
Available for qualified candidates
