Kohl's is seeking a Customer Onboarding / Kundensupport Manager (m/w/d) to join our mission of revolutionizing the accounting industry. You will guide e-commerce entrepreneurs and accountants through the implementation and use of our accounting automation software, ensuring their success and satisfaction.
What You'll Do
- Provide daily support and guidance for e-commerce entrepreneurs and accountants via email and Zoom.
- Actively listen and understand customer needs during 2-4 daily demo calls.
- Present, sell, and implement cloud integration solutions, with a focus on DATEV integration, via online video appointments.
- Work closely with internal teams to ensure customer satisfaction and continuously develop our offerings.
What We're Looking For
- High self-motivation and a results-oriented mindset focused on SMART Goals.
- Proven experience in customer support, ideally within software or e-commerce.
- Independent, structured, and process-oriented way of working.
- Openness to feedback, digital work, and a remote-first culture.
- Fluent communication skills in German and English.
Nice to Have
- An interest in the digitalization of the accounting industry.
Team & Environment
You will join a diverse team of 11-50 employees where we set ambitious goals, believe in growth, and have a lot of fun working together toward our mission to free 10,000 entrepreneurs and accountants from manual bookkeeping.
Benefits & Compensation
- Flexibility: Remote First and family-friendly working hours – you decide when you work.
- Development: Coaching budget, mentoring, and a diverse team.
- Vacation: 30 days.
- Salary: An attractive compensation package.
- Take responsibility and grow with the company through a steep learning curve.
Work Mode
This is a fully remote position based in Germany, operating within a remote-first culture.
Kohl's is an equal opportunity employer.
