At Telstra, we’re building a connected future so everyone can thrive. We are hiring a Customer Journey Specialist on a 24-month fixed-term contract to join our team. In this role, you will leverage platforms like Salesforce Marketing Cloud to design, configure, and launch integrated, data-driven customer journeys that deliver compelling experiences.
What You'll Do
- Configure, launch, and optimize customer journeys using Salesforce Marketing Cloud and other automation tools.
- Develop and coordinate 1:1 marketing communication campaigns.
- Strategically design customer journeys to ensure a seamless and compelling customer experience.
- Provide subject matter expertise on marketing automation best practices, compliance, and platform capabilities.
- Collaborate with a wide range of internal stakeholders and external partners.
- Ensure rigorous testing, quality assurance, and compliance with legal and regulatory requirements.
- Identify and implement process improvements to increase automation efficiency and campaign effectiveness.
- Maintain up-to-date knowledge of marketing automation trends, tools, and Telstra’s internal benchmarks.
- Support peers in automation best practices and technical troubleshooting.
- Embrace Agile methodologies to drive continuous improvement and cross-functional collaboration.
- Execute campaigns under tight deadlines, managing competing priorities effectively.
What We're Looking For
- Proficiency in Salesforce Marketing Cloud, including SQL, AMPscript, journey builder, and automation studio, or similar platforms.
- Strong ability to create clear, compliant customer communications to support large scale migration initiatives.
- Experience in data-driven marketing communications and customer journey orchestration.
- Skills in technical problem solving, data analysis, campaign briefing and execution.
- Capability in content development, creativity, and stakeholder engagement.
Technical Stack
- Salesforce Marketing Cloud
Team & Environment
You will be part of Telstra Consumer - Marketing Chapter Area which oversees marketing operations.
Benefits & Compensation
- Performance-related pay.
- Access to thousands of learning programs.
- Global presence across 22 countries; opportunities to work where we do business.
- Purchased annual leave scheme.
- Additional Telstra day off.
- Additional 30% off Telstra products and services.
- Toolkit provided (laptop + mobile phone + plan paid for).
Work Mode
This role operates on a hybrid work model.
We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.
