Backblaze is hiring a Customer Growth Intelligence Consultant (LATAM + Philippines)

We are hiring a Customer Growth Intelligence Consultant for a focused 10–12 week engagement. You will design and operationalize the data, signals, and programs needed to identify which customers are ready for expansion. This is a build-and-enable role to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing.

What You'll Do

• Design and launch a Weekly Customer Signal Digest combining product usage trends, intent data, support signals, role-based recipient target alignment, and commercial activity.
• Define clear 'ready for expansion' indicators based on usage growth, intent strength, engagement patterns, and support signals.
• Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage.
• Pull, normalize, and analyze data from product usage systems, Salesforce, Zendesk, Gong, and Tableau or BI tools.
• Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential.
• Create or enhance dashboards that surface expansion-ready accounts, growth vs. risk signals, usage acceleration or saturation trends, and segment-level opportunity insights.
• Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives.
• Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including trigger-based outreach, usage-driven campaigns, and intent-based plays.
• Build automated routing logic to direct expansion signals to the appropriate role, including high-touch CSMs, pooled or digital CS roles, and technical or support-led motions.
• Build automated, QBR-style customer summaries at scale that combine usage insights, support history, relationship and engagement signals, and expansion indicators.
• Deliver clear documentation and handoff materials to enable long-term ownership by internal teams.

What We're Looking For

• 6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles.
• Strong experience working across post-sales data (usage, support, intent, CRM).
• Hands-on Salesforce experience, including workflows and routing logic.
• Experience building forecasting models and customer segmentation frameworks.
• Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Comfortable operating independently in a fast-moving, ambiguous environment.
• Highly execution-oriented — you build, test, and ship.
• Systems thinker who connects data, signals, and actions.
• Pragmatic and outcome-focused.
• Strong cross-functional collaborator.
• Disciplined about documentation and clean handoffs.

Technical Stack

• Salesforce
• Zendesk
• Gong
• ZoomInfo
• G2
• Tableau

Team & Environment

You will work across Customer Success, Support, Sales, and Marketing functions.

Work Mode

This is a remote position. Candidates must be located in Argentina, Colombia, Costa Rica, Mexico, or the Philippines.

We are proud to be an Equal Opportunity Employer. Diversity, equity, and inclusion are at the core of our values, and we are committed to fostering a workforce where all employees feel a sense of belonging.