Mercier Consultancy is hiring a Customer Expert with Dutch to provide exceptional service and support to our Dutch-speaking clients. You will ensure their needs are met efficiently while relocating to Bulgaria to join our team.
What You'll Do
- Deliver high-quality customer support to Dutch-speaking clients via phone, email, and chat.
- Assist customers with inquiries related to products and services, ensuring accurate and timely responses.
- Facilitate orders, bookings, and changes as requested by customers.
- Resolve customer complaints or issues in a professional and courteous manner.
- Collect customer feedback to improve processes and service delivery.
- Collaborate with internal teams to enhance customer satisfaction and operational efficiency.
- Stay informed about company products, services, and industry changes to provide knowledgeable support.
What We're Looking For
- Fluency in Dutch and English is essential, with strong verbal and written communication skills.
- Exceptional interpersonal skills and a commitment to delivering outstanding customer experiences.
- Proficiency in using customer management software and computer systems.
- Strong problem-solving capabilities and the ability to handle stress effectively.
- A willingness to relocate to Bulgaria and adapt to a new cultural environment.
- Flexibility to work rotating shifts, including evenings and weekends if required.
Nice to Have
- Previous experience in a customer service role, ideally within a multilingual environment.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- Private Health Insurance
Work Mode
This is an on-site role requiring relocation to Bulgaria.
Mercier Consultancy is an equal opportunity employer.
