Responsibilities
- Warmly greet customers and create a welcoming atmosphere
- Assist guests with product questions, recommendations, and special requests
- Share knowledge of bakery items, seasonal offerings, and specials
- Prepare and serve espresso drinks, coffee, and other beverages to order
- Accurately ring up purchases, handle cash and credit payments
- Guide customers through our bakery experience with professionalism and enthusiasm.
- Maintain cleanliness and organization in customer areas (displays, counters, etc.)
- Collaborate with team members to ensure smooth daily operations.
- Address customer concerns with empathy and provide quick resolutions
- Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders
- Closing shift includes cleaning cases and the coffee area
Requirements
- Friendly, positive, and customer-focused attitude.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Comfortable handling transactions and operating a register (training provided).
- Reliable, punctual, and team-oriented.
- Willingness to learn about bakery products, coffee drinks and share knowledge with guests.
- Ability to stand for extended periods and lift up to 25 lbs (or an amount suited to your bakery’s needs).
Nice to Have
- Previous customer service or retail experience is a plus but not required.
Benefits
- Free coffee and bakery items while you work
- Holiday pay (Full time)
- Flexible PTO that never expires — use it when you need it, no pressure (Full time)
- 25% discount at all locations
Work Arrangement
On-site
Additional Information
- Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders
- Closing shift includes cleaning cases and the coffee area
