TensorOps is hiring a Customer Experience Partner to guide the implementation, adoption, and ongoing success of Eleos across our Commercial customer segment. In this remote US role, you will serve as the primary post-sale point of contact to ensure customers onboard effectively, achieve measurable value, and maintain long-term, successful partnerships.
What You'll Do
- Lead customer technical configurations with a focus on speed, clarity, and effective adoption.
- Configure customer environments, guide administrators, and ensure technical readiness.
- Deliver product overviews, workflow recommendations, and best practices.
- Serve as the primary customer contact for onboarding, value delivery, and ongoing partnership.
- Manage the full post-sale lifecycle for your Commercial account portfolio.
- Build strong relationships with day-to-day users and operational leaders.
- Understand each customer’s goals, workflows, and success metrics to tailor recommendations.
- Monitor usage patterns and customer health to proactively identify risks or opportunities.
- Use data and insights to recommend workflow improvements and feature adoption.
- Provide strategic check-ins to reinforce value and drive customer outcomes.
- Collaborate with the Customer Academy to support customer training and enablement.
- Partner with Account Managers on renewal preparation and expansion opportunities.
- Share customer insights and product feedback with internal teams to influence improvements.
- Support process optimization and scalability initiatives within Customer Experience.
- Maintain accurate account records, implementation plans, and customer notes.
- Track progress toward customer goals and internal KPIs.
- Follow operational processes to ensure consistent, high-quality customer delivery.
What We're Looking For
- 3+ years of experience in Customer Success, Implementation, Account Management, or another customer-facing role in a SaaS environment.
- Experience supporting a dynamic book of business of Commercial customers while driving strong customer outcomes.
- Ability to communicate clearly and build trusted customer relationships.
- Comfortable simplifying technical concepts for non-technical users.
- Strong organizational skills and ability to manage multiple projects simultaneously.
- Analytical mindset with the ability to translate data into actionable insights.
- Previous exposure to deployment, configuration, or product training activities.
- Strong technical configuration acumen including experience with HTML/CSS, JSON, XML.
- Ability to travel up to 20%.
Nice to Have
- Experience with healthcare workflows or health tech environments.
Technical Stack
- HTML/CSS
- JSON
- XML
Team & Environment
You will report to the Customer Experience Team Lead.
Benefits & Compensation
- Annual salary of $100,000-130,000 plus significant equity.
- Wide and generous health benefits.
- 401(k) plans matched to 4%.
- Flexible PTO.
- Additional mental health days off.
Work Mode
This is a fully remote position for candidates located within the United States.
TensorOps is an equal opportunity employer.
