Sage AI Labs is hiring a Customer Experience & Operations Support contractor to join our high-growth startup. You will be a key player in delivering best-in-class customer support and ensuring seamless operations, particularly during off-hours and weekends. We are building the next generation of smarter, faster, and more personalized shopping, backed by top investors, and every team member has the opportunity to make a meaningful impact.
What You'll Do
- Respond to customer inquiries with speed, empathy, and accuracy
- Support order processing, tracking, and issue resolution
- Coordinate with internal teams to ensure smooth and timely fulfillment
- Identify and escalate recurring issues or operational bottlenecks
- Maintain high service standards and ensure a positive customer experience
What We're Looking For
- Strong communication and problem-solving skills
- Experience in customer support, e-commerce, or operations
- Highly organized, reliable, and comfortable working independently
- Flexible availability, including evenings, early mornings, and weekends
- Excited to join an early-stage, fast-paced startup and grow with us
Work Mode
This is a contract position that is 100% remote.
