Snif is hiring a Customer Experience Manager to own and elevate our customer support operations. You’ll be responsible for ensuring exceptional service quality and building a customer-centric culture across our remote-first team.
What You'll Do
- Lead and scale the customer support function to meet evolving business needs.
- Develop and implement processes to improve customer satisfaction and operational efficiency.
- Analyze customer feedback and data to identify trends and drive improvements.
- Collaborate with product, marketing, and operations teams to advocate for the customer perspective.
- Manage customer inquiries and issue resolution, setting a high standard for service quality.
What We're Looking For
- Proven experience managing customer support or experience teams in a direct-to-consumer environment.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with a talent for cross-functional collaboration.
- Proactive, solution-oriented mindset with a focus on process improvement.
Work Mode
This is a remote position. Candidates must be based in New York, New York.
Snif is an equal opportunity employer.
