Passion City Church is seeking a Customer Experience Coordinator to serve as the primary point of contact for attendees of Passion Conferences, Passion Camp, and other events. You will be responsible for all aspects of registration management, ensuring a smooth, accurate, and exceptional attendee experience from ticket purchase through on-site arrival.
What You'll Do
- Oversee end-to-end event registration for all Passion Conference events, including platform management, ticket creation, on-sale timelines, and income reporting.
- Manage the reconciliation and reporting of registration income.
- Plan and lead the on-site arrival and group seating experience for attendees.
- Collaborate with the Marketing Team to ensure all attendee-facing event information across websites, emails, event apps, and FAQs is accurate, clear, and aligned with brand standards.
- Deliver exceptional, high-touch customer service via email and phone by responding to a high daily volume of inquiries, managing multiple HubSpot inboxes.
- Consistently evaluate feedback, identify opportunities for improvement, and enhance registration and attendee experience processes across all events.
- Troubleshoot registration systems and answer email questions through HubSpot.
- Work with the Technology Team on the Passion Camp Portal.
- Communicate with group leaders to answer questions, update registrations, and create/manage attendee communications.
What We're Looking For
- Highly organized with strong relational, administrative, and project management skills.
- Detail-oriented and enjoys working with systems.
- Excellent written and verbal communication skills.
- Ability to resolve conflicts and maintain composure during stressful situations.
- A track record of performing job duties on time with excellence.
- Bachelor's degree in business/general studies or equivalent combination of education and experience.
- A personal commitment to Jesus, the people of Passion City Church, the city of Atlanta, and the world.
- Acts as an advocate of the culture, mission, and vision of Passion Conferences and Passion City Church.
- Willingness to adapt and be flexible, while working above and beyond expectations.
- A low-drama, high-momentum, high-capacity, positive, overcomer, dreamer, creative-can-do-whatever-it-takes attitude.
- Passionate about taking a huge vision and turning it into reality through strategic execution.
- Self-motivated, teachable, and thrives in a fast-paced work environment.
- Willingness to serve under leadership and to communicate pertinent information to leadership in a timely manner.
- Actively participates in the life of Passion City Church.
Nice to Have
- A positive, team-oriented, kingdom-minded individual who models initiative, service, and accuracy as they play a pivotal role on the team.
Technical Stack
- HubSpot
Team & Environment
This role reports to the Passion Conferences Director of Events.
Work Mode
This position is on-site.
