Responsibilities
- Examine customer feedback signals to identify root causes and detect recurring trends.
- Compile findings into structured reports for internal teams.
- Communicate insights to other teams using clear visual presentations.
- Track feedback channels and escalate issues when necessary.
- Recruit customers for interviews, schedule sessions, and prepare background information for the interviewer.
- Document findings after each interview session.
- Maintain an organized insights repository.
- Over time, manage customer interviews from start to finish and promptly share customer feedback with teams for action.
Benefits
- Join a great culture with smart, collaborative colleagues who genuinely support each other's growth and success.
- You will experience more professional growth here than anywhere else, guaranteed.
- Participate in virtual events such as talent shows, Among Us nights, and online game sessions to keep things fun regardless of location.
- We provide a highly competitive compensation package.
- Receive a mental health allowance to support your health and wellness needs.
- Enjoy a flexible working environment and hours that suit your lifestyle, wherever you are based.
Compensation
Highly competitive compensation package
Work Arrangement
Remote — Kuala Lumpur, Malaysia
