TD Insurance is looking for a Customer Experience Associate to join our frontline team at TD Canada Trust. In this role, you will perform customer service transactions, provide information and advice on banking services and products, and build deep customer relationships.
What You'll Do
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized procedures, industry regulations, and TD's Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
What We're Looking For
- High School diploma and/or 1+ years of relevant experience.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet.
- Ability to exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- Established customer experience skills with ability to connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Nice to Have
- Undergraduate degree or equivalent is an asset.
Technical Stack
- MS Office (Word, Excel, Outlook)
- Internet
Team & Environment
You will be part of the frontline of TD Bank, working within a TD Canada Trust branch team.
Benefits & Compensation
- Compensation: $22.00 - $27.21 CAD
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development programs
- Reward and recognition programs
- Training and onboarding sessions
- Regular development conversations
- Mentoring programs
- Online learning platform
Work Mode
This is an onsite position located in Prince George, British Columbia, Canada.
TD is deeply committed to being a leader in customer experience, guided by our vision to Be the Better Bank and our purpose to enrich the lives of customers, communities and colleagues. We are committed to providing fair and equitable compensation opportunities.
