Responsibilities
- Engage with buyers and sellers using a customer-first mindset to ensure a positive experience
- Address customer concerns related to payments, orders, shipments, and general inquiries with high quality and timeliness
- Develop expertise in Whatnot's product, processes, and systems to achieve favorable outcomes for users
- Collaborate with other departments to troubleshoot, investigate, and resolve outstanding questions
- Identify opportunities to reduce repeat contacts and enhance the overall customer experience
Requirements
- Must be available to work on weekends
- At least 2 years of support experience handling email and/or chat services
- Understanding of ecommerce and marketplace operations
- Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom
- Dedication to prioritizing customers and serving their needs
- Proactive approach to problem-solving and process improvement
Nice to Have
- Knowledge of collectibles is advantageous
- Bachelor's degree or college experience preferred
- Previous startup experience is advantageous
Benefits
- Generous time off policy
- Health insurance options including medical, dental, and vision
- Work from home support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly wellness allowance
- Annual childcare allowance
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement: 401k offering for Traditional and Roth accounts in the US (employer matches up to 4% of base salary) and pension plans internationally
- Monthly allowance to test the app
- Parental leave: 16 weeks of paid parental leave plus one month gradual return to work
Compensation
Not specified
Work Arrangement
Hybrid — Phoenix, AZ
Team
Not specified
Other
- Weekend availability required
- All employees are expected to develop a deep understanding of our product and use Whatnot as both a buyer and seller as part of their job (supported by a dogfooding budget)
- Whatnot will only contact you through official @whatnot.com email addresses; disregard and report any impersonating emails as spam
Not specified
