Whatnot is looking for a Customer Experience Agent to join our team on the overnight shift. You will be responsible for driving the best possible user experience through process improvement, order management, and problem solving. This role involves direct interaction with our buyers and sellers to ensure a positive experience.

What You'll Do

Interact with buyers and sellers with a customer-first attitude ensuring a positive experience.
Resolve customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
Become an expert in Whatnot’s product, processes, and systems to drive positive outcomes for our users.
Work with other departments to troubleshoot, research, and resolve open questions.
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

What We're Looking For

Open to an overnight shift from 8pm-5am PST.
2+ years of Support experience handling email and/or chat services.
Weekend availability is required.
Understanding of E-commerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers and a customer-first approach to service.
Proactive problem-solver and process-improver.
Ability to commute to our Phoenix, AZ hub.

Nice to Have

Knowledge of Collectibles.
Bachelor's degree or college experience.
Previous startup experience.

Benefits & Compensation

Flexible Time off Policy and holiday pay for working Company-wide Holidays.
Health Insurance options including Medical, Dental, Vision.
Work From Home Support.
Home office setup allowance.
Monthly allowance for cell phone and internet.
Care benefits.
Monthly allowance on both food and wellness.
Annual allowance towards Childcare.
Lifetime benefit for family planning, such as adoption or fertility expenses.
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
Monthly allowance to dogfood the app.
Parental Leave: 16 weeks of paid parental leave + one month gradual return to work.

Work Mode

This is a local role requiring you to be within commuting distance of our Phoenix, AZ hub.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.