Ramp is hiring a Customer Experience Agent to help support our customers as we scale. You will be the first line of defense for our customers and the voice of the customer to the rest of the team, working directly with some of the fastest-growing companies in the world.
What You'll Do
- Use critical thinking to diagnose complex problems, utilizing tooling or engineering support for resolution.
- Work directly with the support lead on documentation, escalations, product updates, and cross-team communication.
- Help Ramp scale effectively by handling support requests over phone, email, and chat.
- Help maintain an industry-leading customer satisfaction rate.
- Own a critical piece of the feedback loop for improving our product.
- Learn the Ramp Platform inside and out to maximize effectiveness.
What We're Looking For
- Ability to work evenings and weekends as needed.
- Ability to provide support predominantly via phone, and occasionally via email and live chat.
- Excellent verbal and written communication skills.
- Experience collaborating closely with teams outside of support.
- Strong background in customer support via email and phone.
- Investigative and critical thinking skills.
- Desire for ownership and growth in the role over time.
Nice to Have
- Experience working with Zendesk tooling.
Team & Environment
You will work closely with account management, product, and engineering teams.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you, partially covered for your dependents.
- One Medical annual membership.
- 401k with employer match.
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF.
- Pet insurance.
- Compensation: For candidates in NYC or SF: $48,000-$70,000. For all other locations: $48,000-$65,000.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
