At Harrison.ai, we’re looking for a Customer Deployment Engineer to ensure our clients and partners receive an exceptional implementation and support experience for our products. You’ll play a key role in delivering and integrating our healthcare AI solutions through a combination of onsite and remote activities.
What You'll Do
- Implement Harrison.ai solutions as part of a project team, handling software installation, configuration, and system testing.
- Communicate and liaise with customers and internal teams to detail project requirements.
- Plan and train customer staff to support Harrison.ai solutions.
- Remotely build, configure, and manage Ubuntu Linux enterprise systems.
- Work with healthcare vendor partners to create and maintain integrations for our customer base.
- Maintain and assist in managing test environments for problem replication.
- Deliver effective Level 2 and 3 technical support to a growing customer base.
- Provide remote support, troubleshooting, and issue resolution for customers and the sales team.
- Troubleshoot customer issues using documentation, knowledge bases, and team collaboration.
- Own and manage customer cases and expectations effectively and professionally.
- Independently deliver great customer experiences by providing responsive support on complex technical issues.
- Manage escalation to Level 4 support when required, working with development teams.
- Document troubleshooting steps and root cause analysis.
What We're Looking For
- Experience with case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint).
- Familiarity with systems like AWS and VMWare (certifications preferable).
- Previous experience as a System Administrator or Infrastructure Engineer.
- Experience with containerisation platforms (Docker, Kubernetes).
- Experience in healthcare informatics and/or medical imaging informatics technologies.
- Experience with installing and maintaining Linux operating systems.
- Experience with configuration and scripting (bash or python).
- Knowledge of DNS, TCP/IP and other networking concepts.
- Experience with healthcare information protocols and systems (HL7, DICOM, PACS, EHR, RIS).
- Willingness to travel up to 25% of the year.
Nice to Have
- Experience with healthcare workflow engines (e.g., Nextgen Connect).
- Strong customer engagement and relationship building skills.
- Demonstrated strong organisational, analytical, and decision-making skills.
- Ability to work on multiple concurrent tasks and meet customer expectations.
- Able to work independently, with a self-starter attitude, and as part of a wider team.
Technical Stack
- Ubuntu Linux, AWS, VMWare, Docker, Kubernetes, bash, python
- HL7, DICOM, PACS, EHR, RIS
- Salesforce Service Cloud, Jira, Confluence, SharePoint
Benefits & Compensation
- Yearly L&D budgets, mentoring, hackathons, and secondments.
- Transparent growth framework to grow your career.
- Work when and where you do your best—with WFH options, flexible hours, and autonomy.
- Inclusive, thoughtful policies to support families in every stage.
Work Mode
This role operates on a hybrid work model.
We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills.
