Customer Deployment Engineer
Help bring transformative AI diagnostics to healthcare providers worldwide. In this role, you'll lead the technical deployment and ongoing support of enterprise AI solutions, ensuring systems are installed, configured, and fully operational in clinical environments. You'll work directly with customers and internal teams to deliver reliable, scalable integrations that meet real-world medical needs.
What You’ll Do
- Deploy and configure AI-powered diagnostic software across cloud and on-premise environments, including full system testing and validation.
- Collaborate with healthcare partners and vendors to integrate with existing clinical systems such as PACS, EHRs, and RIS using standards like DICOM and HL7.
- Remotely manage and maintain Ubuntu-based Linux servers and virtualized environments on AWS and VMware.
- Train customer teams on system support and troubleshooting, enabling long-term success.
- Diagnose and resolve complex technical issues, escalating when needed to engineering teams with detailed root cause analysis.
- Support sales and customer success with technical insights and problem resolution during pre- and post-sales phases.
- Document configurations, troubleshooting steps, and resolution workflows in knowledge management systems.
What You Bring
- Proven experience in system administration, infrastructure engineering, or technical support roles.
- Hands-on skills with Linux, Bash or Python scripting, Docker, Kubernetes, and enterprise networking (TCP/IP, DNS).
- Familiarity with healthcare IT ecosystems, including medical imaging workflows and data standards.
- Experience using case tracking and collaboration tools such as Jira, Confluence, or Salesforce.
- Ability to travel occasionally to customer sites for onsite deployment and support.
- A self-driven approach with strong problem-solving skills and the ability to manage multiple priorities.
Why This Matters
You’ll play a key role in ensuring AI tools are implemented effectively in healthcare settings, directly contributing to improved patient diagnostics and clinician workflows. Your work supports the reliable operation of systems used by medical professionals every day.
How We Support You
- Access to professional development funds, mentorship, and internal learning opportunities.
- Flexible work arrangements that support productivity and personal needs.
- A culture built on trust, inclusion, and global collaboration.
- Family-inclusive policies that support life at every stage.
