Revalize is looking for a Customer Communications Manager to drive customer value realization and lifecycle engagement across our multi-brand portfolio. You will be responsible for building and managing communication programs that guide customers through key stages of their journey.
What You'll Do
- Build and deploy customer lifecycle emails and nurture programs supporting onboarding, adoption, training engagement, and migrations.
- Work with internal teams to manage email scheduling, segmentation, campaign setup, QA, and deployment in marketing automation platforms.
- Execute communications at scale to guide customers to key milestones including product setup, feature adoption, training participation, and migration readiness.
- Help plan and execute virtual and regional customer engagement events including adoption webinars, migration workshops, and training awareness sessions.
- Work with event team to coordinate event logistics, invitations, registration pages, follow-up emails, and attendee engagement.
- Work closely with Customer Success, Product Marketing, and Events teams to align communications to customer needs and support training and migration promotion.
- Finalize target audience lists and gather feedback to improve customer messaging and program performance.
- Understand campaign performance including open/click engagement, event attendance, and lifecycle influence on adoption milestones.
- Support analysis of engagement trends and recommend improvements to email, event, and lifecycle program performance.
What We're Looking For
- 2–4 years’ experience in Customer Marketing, Lifecycle Marketing, or Communications.
- Experience executing email campaigns and webinar/event engagement.
- Strong written communication skills with a customer-friendly tone.
- Highly organized and able to manage multiple campaigns and stakeholders across multiple brands.
- Curious about data and motivated by improving retention and adoption outcomes.
- Self-starter with a 'get it done' mindset in a fast-moving environment.
Nice to Have
- B2B SaaS experience.
- HubSpot knowledge.
Technical Stack
- Marketing automation platforms.
- Event platforms.
- HubSpot.
Team & Environment
Works closely with Customer Success, Product Marketing, and Events teams.
Benefits & Compensation
- PTO, Sick and Parental Leave.
- Medical, Dental, and Vision Insurance.
- 401(k) Plan.
- Health Savings Account.
- Life Insurance.
- Employee Assistance Program.
- Compensation range determined by work experience, education, location, etc.
Work Mode
This role operates on a global scale and is open to candidates in the US and EMEA.
Revalize is proud to be an Equal Employment Opportunity employer. They do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
