Zoetis is looking for a Customer Care Veterinary Technician to join the Veterinary Medical Information and Product Support (VMIPS) Team. In this role, you will serve as the first point-of-contact, providing superior customer support, ensuring regulatory compliance, and educating customers on Zoetis products and programs.
What You'll Do
- Deliver superior first-line customer support through easy, efficient, and empathetic interactions.
- Answer and resolve inbound petcare and livestock customer contacts via all approved channels.
- Speak fluently and confidently to veterinary staff and animal owners about products, diseases, and treatments.
- Document reported adverse events involving Zoetis products and comply with pharmacovigilance requirements.
- Respond effectively to routine and complex inquiries and complaints per standard operating procedures.
- Follow processes for data entry, medical investigation, responses, follow-up, and use of the pharmacovigilance database.
- Educate customers on Zoetis product, service, and program offerings.
- Administer relevant marketing guarantee programs with fiduciary accountability.
- Liaise with internal Operations, Marketing, Sales, and Manufacturing teams.
- Utilize phone, workforce management, and QA systems efficiently.
- Maintain a collegial, team-player attitude.
- Complete ongoing required training on products, programs, policies, and procedures.
- Participate in departmental and team meetings.
- Manage multiple tasks simultaneously in a changing environment and prioritize appropriately.
What We're Looking For
- Strong background in veterinary medicine or animal science.
- Excellent communication skills for interacting with veterinary professionals and animal owners.
- Attention to detail for accurate documentation and compliance.
Nice to Have
- Location in PA, NJ, or DE is preferred.
Technical Stack
- Phone systems
- Workforce management systems
- QA systems
- Pharmacovigilance database
Team & Environment
You'll be part of the Veterinary Medical Information and Product Support (VMIPS) Team, reporting to a Manager.
Benefits & Compensation
- Salary range: $71,000 - $102,000
- Healthcare
- Dental coverage
- Retirement savings benefits
- Paid holidays
- Vacation
- Disability insurance
Work Mode
This is a remote position open to candidates across the United States.
Zoetis is committed to equal opportunity in employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.
