Optimal HR is hiring a Customer Care Consultant to work remotely for a leading mobile telecommunications company. In this full-time role, you'll join a five-day work week with rotating shifts, providing essential support directly to customers.
What You'll Do
- Communicate with the company's mobile customers via inbound calls.
- Provide specialized solutions to meet customer needs.
- Activate services and manage customer complaints effectively.
What We're Looking For
- Very good computer skills, including MS Office and Internet browsers.
- Good knowledge of the English language, both spoken and written.
- Excellent communication and negotiation skills.
- Ability to be an active listener.
Nice to Have
- Previous experience in a call center environment.
- Knowledge of CRM systems.
Technical Stack
- CRM systems
- MS Office
- Internet browsers
Benefits & Compensation
- Fixed monthly salary.
- Reward system based on goal achievement.
- Comprehensive new employee training program.
- Friendly and pleasant work environment.
- Provision of necessary equipment.
Work Mode
This is a fully remote position.
Optimal HR is an equal opportunity employer.
