Responsibilities
- Handle incoming phone calls from customers
- Support customers with their transportation-related inquiries
- Deliver precise, courteous, and professional service
- Input and modify customer data using company software
- Adhere to established protocols and quality benchmarks
- Interact with customers in a clear and respectful manner
- Ensure consistent attendance during training and assigned shifts
Requirements
- Reside within a 50-mile straight-line distance from Salisbury, North Carolina
- Be a resident of North Carolina or South Carolina
- Be available to work 40 hours each week
- Choose and consistently work one of the offered full-time schedules
- Possess verifiable prior work experience
- Demonstrate clear verbal communication abilities
- Exhibit a positive outlook and readiness to learn
- Have dependable high-speed internet access
- Maintain a quiet, dedicated home workspace
- Attend one mandatory in-person training day at the North Carolina office
- Be comfortable using a camera during remote training sessions
- Be reliable and capable of consistent attendance
Benefits
- Full-time W-2 employment
- Remote work opportunity
- Fully paid customer care training
- Various schedule options
- Second and third shift opportunities
- 24/7/365 call center operation
- Health insurance and additional benefits for eligible full-time employees
- Opportunities for career advancement with an established organization
Compensation
Full-time W-2 employment with health insurance and additional benefits for eligible employees
Work Arrangement
Remote (Country) — Salisbury, North Carolina
Other
- No previous call center or customer service experience is required
- We provide paid training and the support you need to succeed
- Selected candidates will complete approximately three weeks of paid remote training
- Training includes: Instructor-led remote sessions, camera participation during remote training, one required in-person training day at the North Carolina office, instruction on the systems, processes, and customer service standards needed for the position
- Applicants must live within 50 miles of Salisbury, North Carolina (measured in a straight line)
- Residents of both North Carolina and South Carolina may apply, provided their home address is within the required radius
- To be considered, you must complete the official application through the Global Contact Services ADP career portal: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3c6a5883-daa2-4808-8a66-edce454e72c2&ccId=19000101_000001&source=IN&lang=en_US&ittk=QREK7ILHIL&selectedMenuKey=CurrentOpenings&jobId=921832
- Submitting a résumé or application only through this job board is not sufficient
- Candidates who do not complete the application through the ADP portal cannot be considered for employment
- After completing the ADP application, please confirm that your application has been submitted successfully
