Sparklight is looking for a Customer Care and Sales Advisor - I to be the supportive voice and solutions partner for our customers. You will build trust by listening empathetically and responding clearly to handle inquiries, resolve issues, and guide product changes.

What You'll Do

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Respond to inbound customer inquiries via phone or ticketing systems with personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle customer-facing duties: addressing disconnect requests, providing billing and pricing information, resolving standard issues remotely, scheduling service appointments, and managing product returns or exchanges.
Use effective telephone-based selling skills to build rapport, identify issues, offer creative solutions, explain benefits, negotiate household spend, upsell services, and input orders accurately.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.

What We're Looking For

High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds

Benefits & Compensation

Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.