Brussels Airport is hiring a Customer Care Agent to join its Passenger Aviation team. You will be the voice of our passengers, providing optimal service by handling questions, remarks, and complaints via social media, email, and phone. In this role, you will consolidate feedback and directly contribute to projects that strengthen the passenger experience.

What You'll Do

Proactively handle customer questions, remarks, and complaints via social media, email, and phone.
Maintain interdepartmental contacts to stay informed of the latest operational information.
Consolidate customer feedback into reports and communicate findings regularly to the Welcome Center Coordinator, Manager, and other relevant departments.
Proactively contribute to optimizing B2C communication and projects aimed at strengthening the Passenger Experience.
Be operational within different services and functions of the Welcome Center and Passenger Services.

What We're Looking For

A Bachelor's degree or equivalent through experience.
First experience in customer service or a contact center environment.
Marked interest in social media and webcare.
Ability to formulate clear and concise messages with strong customer orientation.
Knowledge of airport operations and topography, or willingness to learn quickly.
Familiarity with airport codes, policies, and procedures, or willingness to be trained.
Mastery of common and specific IT tools.
Fluency in Dutch, French, and English, both spoken and written.
Diplomacy, tact, excellent communication skills, patience, and high stress resistance.