Patrique Mercier Recruitment is looking for a Swedish Speaking Airline Customer Service Agent to provide exceptional service and support to Swedish-speaking airline passengers. You will act as the primary point of contact, assisting with bookings, inquiries, cancellations, and resolving issues through multiple communication channels.
What You'll Do
- Deliver exceptional customer service to Swedish-speaking clients through phone, email, and chat interactions.
- Assist customers with flight bookings, inquiries, cancellations, and changes.
- Resolve passenger issues and complaints with professionalism and efficiency.
- Stay informed about the airline's services and policies to offer accurate information.
- Maintain and update customer interaction records in the CRM system.
- Collaborate with team members and other departments to provide comprehensive support.
- Engage in ongoing training and development to enhance customer service skills and product knowledge.
What We're Looking For
- Fluency in Swedish and English, with strong verbal and written communication abilities.
- Previous experience in customer service.
- Excellent interpersonal skills with the ability to handle customer inquiries effectively.
- Strong troubleshooting and problem-solving capabilities.
- Familiarity with customer service software and proficient in Microsoft Office.
- Detail-oriented and able to manage multiple tasks in a fast-paced environment.
- A genuine interest in travel and helping customers enhance their travel experience.
Nice to Have
- Previous experience ideally within the airline or travel sector.
Technical Stack
- CRM system
- Microsoft Office
- Customer service software
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
