Alfreton, England, United Kingdom On-site

Ferrero Group is hiring a Customer Analyst

Responsibilities

  • Evaluate the complete Order to Cash workflow to detect inefficiencies, gaps, and cost-saving opportunities while enhancing service delivery.
  • Track and assess key performance metrics such as On-Time In-Full and Minimum Order Value, identify trends, and help form practical improvement strategies.
  • Improve data reporting systems using Excel, Power BI, and automation to increase accuracy, transparency, and operational efficiency.
  • Assist in implementing artificial intelligence and automation solutions to minimize manual effort, optimize workflows, and strengthen customer service operations.

Requirements

  • Solid analytical and critical thinking abilities
  • Proficiency in handling datasets with advanced Microsoft Excel capabilities
  • Self-driven approach emphasizing ongoing improvement and strong KPI results
  • Strong organizational capacity and ability to handle concurrent tasks
  • Clear communication and teamwork skills
  • Interest in supply chain functions and high-quality customer service delivery

Nice to Have

  • Familiarity with Power BI, automation software, or AI-based platforms

Benefits

  • Careers with caring built in - discover our benefits here.

Work Arrangement

On-site

Team

cross-functional team working across Supply Chain, Commercial and Finance

Deadline for Applications

The application deadline is to be confirmed.

Selection Process

The selection process includes three phases: Screening telephone interviews in March - April 2026, Online testing in April 2026, and Assessment Centre from April to May 2026.

Internship Duration and Start Date

The internship begins on Tuesday 1st September 2026 and lasts for 12 months. On-site work at designated locations is mandatory as per program requirements.

Right to Work Requirement

Applicants must legally be able to work in the United Kingdom for the full 12-month internship period at the time of application. This includes having an unrestricted work right or a valid visa allowing full-time employment throughout the program. Proof will be required before the internship starts, per UK law.

Required Skills
Microsoft ExcelPower BIProblem-SolvingData AnalysisCommunicationOrganizational Skills
About company
Ferrero Group
Ferrero is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world.
All jobs at Ferrero Group Visit website
Job Details
Department Data and Analytics
Category other
Posted 3 months ago