About the Role
Role details below.
Responsibilities
- Support and fulfill sales 1:1 and RFP requests for customer references working across customer advocacy and account teams
- Manage/track customer references requests via customer marketing tools
- Support customer reference requests from key stakeholders across events, campaigns, product, analyst, and public relations teams
- Qualify, develop and maintain a targeted pipeline of strategic customer relationships
- Manage and qualify incoming nominations
- Contribute to the development of high quality, world-class customer story content
- Shadow the process and contribute to our customer advisory boards/councils
- Coordinate across many teams and executives, pre/post event success
- Develop documents and reporting pre/post event
- Assist in onsite, in-person, best-in-class customer experiences
- Collaborate with the GTM teams to develop and execute customer marketing strategies that align with business goals
- Support the research, writing, and editing of engaging case studies, customer interviews, and other marketing collateral
- Learn and support marketing and customer advocacy tech stack
- Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table
- Support the team in analyzing advocacy activity performance and identifying opportunities for improvement
- Contribute to monthly and quarterly reporting, including newsletters
Benefits
- Compensation may be adjusted depending on work location
Compensation
Estimated hourly pay of $24/hour
Team
Reports to: Head of Customer Advocacy
Additional Information
- This is a 12-week full-time internship
- Intern will shadow Customer Advocacy Managers cross functionally and globally
- Intern will work closely with the global Customer Advocacy team
- Success is measured by the ability to drive forward efficiently and at the speed of business, focused on quantity and quality of content, deep engagement with top accounts, brand equity, and levels/titles of participating customers
- Intern will partner closely with stakeholders in Sales, Customer Success, Marketing, Product, and PR/AR
