Responsibilities
- Perform inbound calls, chats in Danish
- Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
- Change the reservation both in time and destination, change of personal data
- Handle special service requests (wheelchairs, special assistance, animals)
- Deal with cancellation and refund of tickets
- Help in purchasing airline tickets and handling different payment methods.
- Support customers with travel difficulties.
Requirements
- Danish - C1 (both spoken and written)
- English – B2
- Excellent technical skills (MS Office, Browsers, general computer skills)
- Positive energy, enjoy communicating with customers and colleagues
Nice to Have
- Previous experience in Customer service, digital service platforms and CRM tools is an advantage
Benefits
- Work for the largest, well-known Nordic 5-star airline - SAS
- Fully paid 2-month training program, combining 'learning by doing' with the support of a dedicated training buddy.
- Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divided into different departments
- Salary: 9550 PLN gross
- Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)
- Shift work: 5 days a week, Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00 twice a month working Saturdays & Sundays.
- Private medical care (Luxmed)
- Group insurance program, sports, and leisure program
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Training and development programs.
- A very dynamic and international work environment with plenty of career opportunities.
- Social activities, events, and celebrations.
- Multinational environment.
Work Arrangement
On-site — Warsaw, Poland
Additional Information
- Language requirements: Danish C1, English B2
- Shift work: 5 days a week, Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00 twice a month working Saturdays & Sundays.
- Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)
- Fully paid 2-month training program
