Higharc is hiring a Customer Adoption Manager to own the entire customer journey from kickoff through full business-wide adoption. This role combines Customer Success and Technical Project Management to drive value realization and digital transformation for our builder partners.

What You'll Do

Build a phased, resource-loaded project plan covering model implementation, ERP integration, and Procure rollout.
Publish weekly status dashboards, critical-path updates, and risk logs to customer and internal executives.
Facilitate change-control decisions and keep scope, schedule, and budget baselines current.
Own pre-reads, agendas and successful outcomes for customer kick-offs, quarterly business reviews, and onsite workshops.
Track action items for both Higharc and builder teams, ensuring accountability and closure.
Create Success Plans with measurable objectives (time-to-first-model, first community live, Procure bid cycle, etc.).
Train customer users on Showroom, Config, and Procure; drive milestone adoption KPIs.
Coordinate across Implementation Leads (architects), ERP data integrators, and procurement advisors; clear blockers in partnership with Product, Engineering, and Finance.
Engage customer department heads across Architecture, Purchasing, Sales, and Ops to align workflows and process changes.
Monitor customer health, usage analytics, cost/time savings, and other ROI signals.
Deliver Quarterly Business Reviews tying platform metrics to builder business outcomes.

What We're Looking For

5+ years in Customer Success and/or Project/Program Management within home-building tech, AEC software, or production homebuilder.
Proven track record delivering multi-discipline projects on time and within budget.
Fluent in production-builder workflows (plan libraries, options, purchasing, estimating, community launches).
Executive-level communication skills; able to translate BIM details into CFO-ready value stories.
Highly organized, proactive self-starter who thrives in a fast-growth, remote-first environment.