Higharc is hiring a Customer Adoption Manager to own the entire customer journey from kickoff through full business-wide adoption. This role combines Customer Success and Technical Project Management to drive value realization and digital transformation for our builder partners.
What You'll Do
- Build a phased, resource-loaded project plan covering model implementation, ERP integration, and Procure rollout.
- Publish weekly status dashboards, critical-path updates, and risk logs to customer and internal executives.
- Facilitate change-control decisions and keep scope, schedule, and budget baselines current.
- Own pre-reads, agendas and successful outcomes for customer kick-offs, quarterly business reviews, and onsite workshops.
- Track action items for both Higharc and builder teams, ensuring accountability and closure.
- Create Success Plans with measurable objectives (time-to-first-model, first community live, Procure bid cycle, etc.).
- Train customer users on Showroom, Config, and Procure; drive milestone adoption KPIs.
- Coordinate across Implementation Leads (architects), ERP data integrators, and procurement advisors; clear blockers in partnership with Product, Engineering, and Finance.
- Engage customer department heads across Architecture, Purchasing, Sales, and Ops to align workflows and process changes.
- Monitor customer health, usage analytics, cost/time savings, and other ROI signals.
- Deliver Quarterly Business Reviews tying platform metrics to builder business outcomes.
What We're Looking For
- 5+ years in Customer Success and/or Project/Program Management within home-building tech, AEC software, or production homebuilder.
- Proven track record delivering multi-discipline projects on time and within budget.
- Fluent in production-builder workflows (plan libraries, options, purchasing, estimating, community launches).
- Executive-level communication skills; able to translate BIM details into CFO-ready value stories.
- Highly organized, proactive self-starter who thrives in a fast-growth, remote-first environment.
Nice to Have
- PMP, PMI-ACP, or equivalent certification a plus.
Team & Environment
You will report directly to the Head of Customer Success.
Benefits & Compensation
- Competitive salary with significant equity
- Comprehensive medical, dental, and vision coverage
- Unlimited PTO
- Meaningful maternity/paternity leave
- Short and long-term disability plans
- 401K
- Home office stipend
Work Mode
This is a remote-first position with flexible hours.
Higharc is an equal opportunity employer.
