Mercier Consultancy MD is hiring a Croatian Speaking Customer Service For Booking.com - Work Remote In Greece

We are excited to present an outstanding opportunity for Croatian Speaking Customer Service Representatives in the travel sector, offering remote work flexibility from Greece. This role is perfect for individuals passionate about travel and hospitality who are dedicated to delivering exceptional customer support. You will assist customers in Croatian, helping them navigate booking inquiries and ensuring a smooth travel experience. Key Responsibilities • Deliver superior customer service by supporting clients with booking inquiries, modifications, and cancellations through phone, email, and chat in Croatian. • Assist customers in selecting appropriate accommodations and travel options aligned with their preferences. • Efficiently address and resolve any customer issues or complaints, ensuring a positive interaction. • Meticulously record all customer interactions within the customer relationship management system. • Engage in cross-departmental collaboration to improve service quality and operational effectiveness. • Maintain current knowledge of service offerings, promotional campaigns, and industry developments to provide accurate customer information. Requirements • Native or near-native Croatian language skills (both written and spoken); English language proficiency is advantageous. • Demonstrated customer service experience, preferentially within travel or hospitality sectors. • Exceptional communication capabilities with a professional and approachable demeanor. • Advanced problem-solving skills and demonstrated ability to manage customer inquiries effectively. • Technological aptitude and familiarity with booking platforms is beneficial. • Capacity to work autonomously and manage time efficiently in a remote work environment. • Flexibility to work variable schedules, including weekends and holidays as necessary. Benefits • Competitive Monthly Compensation • Two Additional Annual Salary Payments • Comprehensive Relocation Support • Full Professional Training Coverage • Comprehensive Health Insurance • Additional Attractive Perks