Mercier Consultancy MD is hiring a French Speaking Customer Service For Booking.com - Work Remote In Greece

An exciting opportunity awaits French-speaking Customer Service Representatives for a leading global travel platform. This remote position in Greece offers an exceptional work-life balance for individuals passionate about travel and customer service. As a representative, you'll play a crucial role in assisting customers throughout their booking journey. Key Responsibilities - Handle customer inquiries about reservations, bookings, and travel services through multiple communication channels in French - Deliver outstanding service by addressing customer concerns and ensuring a seamless travel planning experience - Support customers with modifications, cancellations, and detailed property and service information - Meticulously record all customer interactions within the customer relationship management system - Work collaboratively with team members to resolve challenges and improve customer satisfaction - Maintain current knowledge of promotions, emerging offerings, and industry developments to optimize service quality Requirements - Native or near-native French language skills (written and spoken); English proficiency is advantageous - Preferential consideration for candidates with customer service background, especially in travel or hospitality sectors - Exceptional communication capabilities with a customer-centric approach - Demonstrated ability to diagnose and resolve issues promptly and effectively - Advanced proficiency in computer applications and customer relationship management systems - Self-driven personality capable of independent remote work - Adaptable scheduling, including potential evening and weekend shifts Benefits - Competitive Monthly Compensation - Two Additional Annual Salary Bonuses - Comprehensive Relocation Support - Full Professional Training Coverage - Comprehensive Health Insurance - Additional Attractive Perks