Mercier Consultancy MD is hiring an Italian Speaking Customer Service for Transportation Company - Remote in Greece

A leading transportation services organization is seeking talented Italian-speaking Customer Service Representatives for a remote work opportunity based in Greece. This role offers the chance to provide exceptional customer support from the comfort of your home while utilizing your language skills. Key Responsibilities - Manage customer communication in Italian across phone, email, and chat platforms regarding transportation services, addressing bookings, schedules, and policy inquiries - Deliver comprehensive information about transportation routes, pricing, and available service options - Support customers in reservation management, modification, and rapid issue resolution - Accurately record customer interactions within the customer relationship management system - Engage with operational teams to effectively address customer concerns and maintain service quality - Continuously update knowledge of industry developments and organizational updates Requirements - Native or near-native Italian language proficiency (written and spoken); additional Greek or English language skills are advantageous - Proven customer service background, preferably within transportation or travel sectors - Superior communication and interpersonal capabilities - Demonstrated ability to efficiently manage customer concerns while maintaining a positive demeanor - Exceptional organizational skills enabling simultaneous inquiry management - Proficient with customer relationship management software and standard computer applications - Flexibility to work variable schedules, including weekend shifts Benefits - Competitive monthly compensation - Two supplementary annual salary payments - Comprehensive relocation support package - Fully sponsored professional training - Comprehensive health insurance coverage - Additional attractive perks