InPost Group is hiring a CRM Specialist (MS Dynamics)

Purpose You'll be the engine behind InPost's CRM ecosystem — configuring, automating, and continuously improving the platforms that power our APM deployment and international expansion. Partnering closely with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia, you'll turn complex operational workflows into reliable, scalable CRM processes. Key Activities • Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions. • Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms. • Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic. • Own data quality across markets: audits, deduplication, field validation, and lifecycle management. • Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders. • Gather requirements from teams across markets and translate them into scalable CRM configuration and process design. • Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.