InPost Group is hiring a CRM Business Support Manager (f/m/n)

ABOUT THE ROLE: InPost Group is looking for a CRM Business Support Manager to lead the business-side maintenance of our Microsoft Dynamics 365 CRM platform within the Lead-to-Cash programme. You will own the operational integrity of the system - from configuration and business process flows to data quality and user support - initially in Poland and then rolling out across InPost Group's European markets. You will manage a team of 4 specialists and serve as the primary business contact between internal stakeholders, the technology team, and external vendors. RESPONSIBILITIES: - Lead and manage a team responsible for configuration maintenance and implemented business process flows in MS Dynamics 365 - including contract templates, campaigns, business rules, queues, and data imports - across multiple InPost Group markets. - Coordinate hypercare operations: user support, incident resolution, SLA compliance, and collaboration with technology teams for bug assessment and system fixes. - Act as the main business point of contact for the CRM vendor regarding configuration errors, master data integrity, and change analysis - working across multiple CRM instances depending on country. - Oversee Change Request preparation and verification with relevant business units, and support system development across defined project phases. - Drive the creation of views, filters, dashboards, and charts in MS Dynamics, and support business teams with data-layer changes in collaboration with IT units. - Define and coordinate target maintenance processes at the 1st and 2nd support line interface, and collaborate with the technology team during and after the hypercare phase. - Enforce SLA/OLA standards and master data quality within Dynamics 365 - including validation rules, deduplication, and completeness monitoring. - Collaborate closely with Sales, Customer Service, Technology, Data, Operations, Finance, Pay, and Fulfilment teams, as well as external partners Accenture and Comarch.