Imprint is hiring a Credit Reporting Manager

Imprint is hiring a Credit Reporting Manager to serve as the central operational lead for all credit reporting. You will act as the chief liaison between our risk team, third-party reporting partners, and internal engineering, operations, and compliance partners. Your core mission is to strengthen credit reporting processes and steward system improvements for accuracy and scalability.

What You'll Do

• Act as the primary relationship manager with third-party reporting partners—building rapport, managing escalations, and streamlining issue resolution.
• Communicate clearly and proactively with internal stakeholders about external requirements, expectations, and timelines.
• Translate technical and operational changes between partners and internal teams to keep work coordinated.
• Perform data pulls, validations, and investigations to support dispute resolution and credit bureau reporting issue triage.
• Partner with internal teams to understand data flows, identify root causes, and escalate systemic problems.
• Track and document issue trends to help prioritize engineering and process improvements.
• Be a go-to resource for our credit disputes specialist team, assisting with resolving direct and indirect customer disputes.
• Maintain a strong working knowledge of bureau reporting standards and operational dependencies.
• Stay embedded with internal teams to understand how platform changes and portfolio growth will impact reporting.
• Communicate the implications of changes to third-party partners and internal teams to prevent breaks in reporting continuity.
• Help define efficient processes and documentation that scale as new products and programs launch.

What We're Looking For

• 3–5+ years of experience in credit reporting operations, payments, lending, or financial services.
• Strong communication and relationship skills.
• Comfortable working with data and tools (e.g., SQL or equivalent) to validate, investigate, and present findings.
• Collaborative mindset with a proactive attitude.
• Familiarity with credit reporting standards (Metro 2, FCRA) and disputes processes.

Nice to Have

• Exposure to credit card disputes.

Technical Stack

• SQL or equivalent data analysis tools.

Team & Environment

You will work closely with our risk team, third-party reporting partners, and internal engineering, operations, and compliance partners.

Benefits & Compensation

• Competitive compensation and equity packages.
• Leading configured work computers of your choice.
• Flexible paid time off.
• Fully covered, high-quality healthcare, including fully covered dependent coverage.
• Access to One Medical and the option to enroll in an FSA.
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents.
• Access to industry-leading technology across all business units.

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.