Passion.io is seeking a Creator Success Manager (Business & Monetisation) to guide creators through onboarding, launch, monetisation, and retention, helping them build lasting businesses. You'll manage a portfolio of premium creators, providing strategic guidance on offer positioning, funnel strategy, and revenue growth.
What You'll Do
- Manage approximately 45 premium creators, primarily US-based.
- Guide creators through refining their offer and pricing.
- Review funnel strategy before a launch.
- Spot early churn signals in your portfolio.
- Document progress and revenue milestones.
- Run structured business review sessions.
- Execute and refine lifecycle playbooks.
- Monitor NRR, engagement signals, and health scores.
- Identify upsell opportunities naturally through strategy.
- Share creator feedback with Product & Marketing.
- Collaborate cross-functionally on retention OKRs.
- Refine onboarding, launch & retention playbooks over time.
- Strengthen scalable high-touch systems.
- Turn creators into brand advocates.
- Reduce churn through proactive strategy.
- Increase expansion revenue through smart positioning.
What We're Looking For
- 2+ years in CSM, onboarding, or revenue-focused client roles.
- Experience advising customers on business or monetisation strategy.
- Practical understanding of the creator economy.
- Commercially confident with upsell and renewal conversations.
- Balance empathy with empathetic directness.
- Apply high emotional intelligence & structured thinking.
- Design success plans, not just follow them.
- Experience in high-touch environments where ownership matters.
- Comfortable with CRMs (such as HubSpot) and portfolio health tracking.
Nice to Have
- Have built or scaled your own digital product or personal brand.
- Have coached creators or entrepreneurs.
- Think in NRR, expansion, and revenue impact.
- Pragmatic with ability to customize support by use case.
- Understand lifecycle triggers & health scores.
- Analytical and data-led decision making.
- Technically comfortable discussing integrations, backend logic, or automations.
- Thrive in fast-moving startup environments.
Technical Stack
- HubSpot
Team & Environment
Collaborate cross-functionally with Product & Marketing.
Benefits & Compensation
- Fully remote freedom (work from wherever).
- Global Gatherings - Meet the team in epic locations.
- Career Growth - Coaching, training, and conferences on us.
- Creative autonomy.
- Tech Gear Budget.
- 24 paid vacation days + 10 'Celebration Leave' days.
- Paid Parental Leave.
Work Mode
This is a fully remote global position.
Passion.io is on a mission to empower creators to build and monetize their own mobile apps without coding. We are an equal opportunity employer.
