Topcon Europe Medical B.V. is hiring a CRB IT Support Specialist | SmartRecruiters

IT Support Specialist CRB is a premier sustainable engineering, architectural, and consulting firm serving global life sciences and food and beverage sectors. With over 1,600 employees, we deliver exceptional solutions that drive success and positive transformation for clients, staff, and communities. Our privately held company maintains a distinguished history of worldwide service, consistently pursuing peak technical knowledge, creativity, and execution. We are recruiting a technically proficient and proactive Support Specialist to enhance our IT Support team. This critical role involves supporting employees and maintaining office technological infrastructure. The ideal candidate will demonstrate technical prowess in contemporary endpoint management, security, and automation, thriving in a dynamic environment dedicated to technological excellence and innovation. Responsibilities: - Deliver comprehensive Tier 1 and 2 technical support, resolving hardware, software, and network challenges efficiently and professionally. - Manage employee onboarding/offboarding, including user account and equipment provisioning/deprovisioning. - Implement and maintain office technology inventory across assigned regions, including printers and audiovisual equipment. - Leverage modern equipment management tools for device compliance and performance monitoring. - Maintain superior customer service while supporting employees in-person and remotely. - Monitor and respond to endpoint and network monitoring alerts. - Assist with queue shift management as needed. - Develop automation scripts for support function process improvement. - Utilize AI and automation for operational enhancement. - Participate in rotating on-call schedules and SLA adherence. - Travel to support remote offices (up to 10%). Qualifications: Minimum Qualifications: - Associate degree or equivalent experience preferred. - Minimum three years relevant experience required. - Proactive technological mindset. - Customer-centric approach with empathy. - Detail-oriented with process commitment. - Modern Desktop Administrator Associate Certification or equivalent. Additional Qualifications: - Ability to communicate effectively with technical and non-technical teams. - Advanced Modern Equipment Management skills. - Application support experience. - Familiarity with remote monitoring tools. - Networking fundamentals understanding. - Collaborative work style. - Positive personality. - Strong organizational capabilities. - Analytical problem-solving skills. - Preferred knowledge of architecture, engineering, and construction industries. *Onsite position* CRB is an Equal Opportunity/Affirmative Action Employer committed to workforce diversity. We provide equal opportunities regardless of race, color, religion, national origin, ancestry, veteran status, age, disability, genetic information, citizenship status, sex, sexual orientation, gender identity, or other protected categories. Employment contingent upon background screening. No unsolicited resumes from search firms. Comprehensive benefit package available. Accommodations available for applicants with disabilities.