Responsibilities
- Deliver frontline and intermediate technical assistance to staff, promptly addressing hardware, software, and connectivity problems with professionalism.
- Support employee lifecycle procedures, including setup and removal of user access and equipment during onboarding and termination.
- Oversee deployment, maintenance, and tracking of office technology across the designated region, such as printing devices and audiovisual systems.
- Use modern device management platforms like Intune to ensure devices meet compliance standards and operate efficiently.
- Maintain a professional and service-oriented approach when assisting users in person or remotely.
- Track and act on alerts generated by endpoint and network monitoring systems.
- Help manage support queue coverage as required.
- Create and update automation scripts to enhance efficiency within the IT support function.
- Apply artificial intelligence and automated solutions to improve support processes and response times.
- Take part in a shared on-call rotation and meet defined service level expectations.
- Travel occasionally to assist at remote offices and operational sites, up to 10% of the time.
Benefits
- A comprehensive and competitive benefits package is offered, tailored to support both individual and family requirements.
Work Arrangement
On-site
Work Arrangement
This will be an onsite position.
Other
- Travel to support remote offices and sites (up to 10%).
- Participate in rotating on-call schedule and adhere to SLA’s.
- Employment is contingent on background screening.
- All your information will be kept confidential according to EEO guidelines.
- The company is committed to hiring and retaining a diverse workforce.
- The company does not accept unsolicited resumes from search firms or agencies.
- Please, no phone calls or emails.
