20four7VA is looking for a CPT-9365 Billing Specialist to oversee the complete billing cycle for a member, from charge creation to payment collection. You will be responsible for ensuring accurate transactions and the timely collection of outstanding balances, while maintaining positive customer relationships and up-to-date records.
What You'll Do
- Process payments and set up recurring transactions based on product usage, subscriptions, and contracts.
- Review and reconcile customer accounts to identify billing discrepancies.
- Monitor payments, follow up on overdue balances, and resolve delinquent accounts.
- Collaborate with Bookkeepers and Billing Managers to address inquiries and resolve disputes.
- Update and maintain accurate customer information in the CRM system.
- Prepare and analyze reports on billing, revenue, and outstanding balances to optimize processes.
- Assist in developing policies and procedures for billing, collections, and account management.
- Ensure compliance with financial regulations, industry standards, and company policies.
- Respond to customer billing inquiries via phone, email, and chat support.
- Assist customers in resolving account issues, such as billing or payment discrepancies.
- Process payments, update billing information, and provide receipts and confirmations.
- Work with billing and payment processing teams to ensure timely and accurate invoice handling.
- Handle customer complaints with empathy and professionalism.
- Maintain detailed records of all customer interactions.
- Collaborate with other customer service teams to ensure a consistent, positive experience.
- Continuously update knowledge of company products, services, and billing policies.
- Respond to customer feedback to improve the overall experience.
- Strive to meet or exceed customer satisfaction and service level goals.
What We're Looking For
- High school diploma or equivalent.
- Proven experience in billing, accounts receivable, or a similar role.
- Strong attention to detail and excellent organizational skills.
- Proficient in Microsoft Office Suite, especially Excel, and experience with CRM software.
- Basic understanding of accounting principles, financial regulations, and industry standards.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
Nice to Have
- An associate or bachelor's degree in accounting, finance, or a related field.
Technical Stack
- Microsoft Office Suite
- Excel
- CRM software
Team & Environment
You will be the Number of VAs: 1 in this role, collaborating with Bookkeepers and Billing Managers.
Benefits & Compensation
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
Work Mode
This is a remote position.
20four7VA is an equal opportunity employer.
