CorroHealth is looking for a remote Coordinator, P2P Appeals to support our appeals process by coordinating Peer to Peer calls with payers. You will be responsible for scheduling, documenting, and tracking cases while supporting various functions within the department.
What You'll Do
- Be on the phone approximately 90% of the day.
- Call payers to schedule Peer to Peer calls with CorroHealth Medical Directors.
- Call payers on cases that are past the Peer to Peer scheduled time frame.
- Document information from payer calls in the CorroHealth proprietary system.
- Enter account status into multiple databases.
- Support various functions within the department such as case entry support, Peer to Peer support, and appeals support.
- Work independently but also collaborate and work within a team setting.
What We're Looking For
- High School Diploma or equivalent.
- Must love communicating with others over the phone.
- Strong verbal and written communication skills.
- Detail-oriented.
- Ability to multi-task and work on multiple screens and programs at a time.
- Problem-solving skills and initiative.
- Works independently but is a team player.
- Able to work in a fast-paced environment.
- Required to keep all client and sensitive information confidential.
- Strict adherence to HIPAA/HITECH compliance.
- Proficient in MS Word and MS Excel, including using formulas and creating worksheets.
- Accurate keyboard skills, minimum typing speed of 30wpm.
Nice to Have
- Bachelor’s degree.
- Call center experience.
- Understanding of denials processes for Medicare, Medicaid, and Commercial/Managed Care product lines.
- Prior experience accessing hospital EMR’s and Payer Portals.
Technical Stack
- MS Word
- MS Excel
- CorroHealth proprietary system
- Multiple databases
- Hospital EMRs
- Payer Portals
Benefits & Compensation
- Compensation: $18.27 hourly (firm)
- Medical/Dental/Vision Insurance
- Equipment provided
- 401k matching (up to 2%)
- PTO: 80 hours accrued, annually
- 9 paid holidays
- Tuition reimbursement
- Professional growth and more
Work Mode
This is a remote position open to candidates within the United States only.
CorroHealth fosters a vibrant culture that promotes a positive work-life balance and cultivates professional development and personal growth.
