Responsibilities
- Handle a range of incoming service requests, including live telephone inquiries
- Provide high-quality support to caregivers and clients via phone and email
- Keep thorough and precise records of all communications, transactions, and service needs
- Address and close service tickets by ensuring clear communication, correct data entry, system updates, and coordination with field staff
- Receive and apply guidance and performance feedback from supervisors to support ongoing development
- Show consistent dependability through punctual and regular attendance
- Interact professionally, respectfully, and courteously with caregivers, clients, and team members
- Carry out additional tasks as directed by management
California Residents Only
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment.
If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
