TheKey is hiring a Coordinator, National On-Call to manage inbound tickets and potential live phone calls, delivering exceptional customer service to caregivers and clients. In this role, you will maintain accurate records and resolve tickets through effective communication and coordination with field teams.
What You'll Do
- Manage a variety of inbound tickets with the potential to answer live phone calls
- Deliver exceptional customer service to our caregivers and clients through phone and email correspondence
- Maintain detailed, accurate records of all transactions, interactions, and requests
- Resolve tickets by ensuring effective communication, accurate documentation, systems updates, and coordination with field teams
- Accept coaching and feedback from team leaders to foster continuous improvement in your role
- Demonstrate reliability through punctual and consistent attendance
- Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients, and coworkers
- Perform other duties as assigned by leadership
Benefits & Compensation
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
