Digi International (Opengear) is looking for a Customer Success Coordinator to support the Customer Success team in driving customer onboarding, adoption, and renewal readiness. You will play a key role in monitoring customer health, maintaining accurate records, and helping ensure customers receive timely support and value from our SmartSense solutions.
What You'll Do
- Monitor customer health indicators and escalate potential risks to the Customer Success Manager.
- Support onboarding, adoption, renewal preparation, and expansion activities.
- Assist with renewal readiness by preparing usage reports and customer success summaries.
- Maintain accurate customer records and project updates in Totango and JIRA.
- Prepare customer health reports and internal summaries for the CS team.
- Coordinate with Support and Implementation teams to resolve customer issues.
- Maintain up-to-date internal documentation and customer records.
- Support process improvements that enhance the customer experience.
- Manage the health of small business and tech-touch franchise locations that roll up to enterprise accounts.
- Assist with remediation and operational improvement projects as directed by CS leadership.
What We're Looking For
- High School Diploma or equivalent required.
- Strong project management, organization, and communication skills.
- Ability to manage multiple priorities and meet deadlines in a dynamic environment.
- Experience with CRM systems, project management tools, and Microsoft Office (Excel and PowerPoint).
- Ability to communicate effectively with internal teams and customers.
Nice to Have
- College degree or college coursework preferred.
- Experience in SaaS, IoT, customer support, or call center environments is a plus.
Technical Stack
- CRM systems, Project management tools, Microsoft Office (Excel and PowerPoint), Totango, JIRA
Team & Environment
You will support the Customer Success team and work closely with Customer Success Managers (CSMs).
Benefits & Compensation
- Short-term incentive program
- New hire stock award
- Paid parental leave
- Open (uncapped) PTO
- Hybrid work environment
- Competitive medical, health & wellbeing and compensation offerings
- Compensation: $51,000 – $80,000
Work Mode
This is a hybrid role, remote with preference for candidates located near our offices in South Bend, IN, Minneapolis, MN, Lehi, UT, or Boston, MA.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
