Execute critical, time-sensitive manual workflows including resolving trading instruments when automated data providers (oracles) fail and performing manual ledger reconciliations
Action, review, and reconcile daily transactions — ACH deposits, wire transfers, and withdrawals — ensuring proper flow of funds
Process manual KYC/KYB applications that trigger heightened risk flags; conduct deep-dive AML research on user profiles to prevent fraud
Serve as the investigative backbone for the CX team — research transaction logs, data feeds, and contract specifications to resolve user disputes
Identify process inefficiencies, draft clear technical specifications, and partner with engineers to automate repetitive workflows
Critically evaluate existing SOPs and speak up when a policy or process doesn't make sense or could be optimized
Maintain real-time communication across the Control Desk, developers, external data vendors, and senior management including Legal and Compliance
Monitor compliance with rules governing FCMs and intermediaries; stay current on CFTC regulations, guidance, and enforcement trends to support internal policy and surveillance frameworks

Bachelor's degree required
3+ years of direct experience in clearing, settlement, reconciliation, or financial operations with hands-on break resolution as a core part of the role
Demonstrated familiarity with CFTC regulations, particularly Part 38 (DCM) and Part 39 (DCO), as well as FCM/intermediary oversight
Strong working knowledge of KYC, KYB, AML, and fraud prevention workflows including manual adjudication of high-risk or escalated cases
Proven track record with ACH, wire transfers, and withdrawal processing in a regulated or high-volume environment
Familiarity with technical concepts (APIs, SQL, databases) to effectively translate operational needs into engineering specs
Strong attention to detail under time pressure — you catch things others miss, consistently, when the stakes are real
Ability to write clear, precise process documentation and technical specifications that engineers can actually act on
Comfort operating in fast-moving environments where processes are still being built and ambiguity is the norm

Experience at a fintech, crypto exchange, or prediction market platform
Familiarity with stablecoin or on-chain settlement mechanics
Prior experience partnering with engineering teams to scope and ship operational automations
SQL or basic scripting ability to pull data and investigate discrepancies independently

On-site — US

Polymarket is hiring a Control Desk Operator/Analyst

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