Elastic is looking for a Content Writer to join our Customer Advocacy team. In this role, you will collaborate with customers, sales, and product marketing to showcase how Elastic's solutions drive tangible business outcomes. You will be responsible for generating credible, compelling customer stories in the APJ region, translating complex technical solutions into clear, engaging narratives.
What You'll Do
- Partner with sales, customer success, and product marketing to identify customers with compelling stories demonstrating business value and innovation.
- Conduct customer interviews to understand their journey, technical implementation, and measurable outcomes.
- Develop customer advocacy content including case studies, business outcome summaries, video scripts, presentation spotlights, testimonials, blog features, and social posts.
- Collaborate with internal collaborators to ensure technical and business accuracy.
- Guide customers through the review and approval process, ensuring their comfort and passion in being featured.
What We're Looking For
- 2-3+ years of shown experience in Customer Marketing, Product Marketing, or Content Development, ideally within B2B or SaaS.
- Consistent track record to translate technical solutions into business outcomes.
- Outstanding writing and interviewing skills; comfortable speaking directly with customers and executives.
- Experience crafting customer-facing content (case studies, videos).
- Understanding of TCO, return on investment, and value-based messaging frameworks.
- Strong project management and collaborator communication skills.
- Collaborative, customer-first approach with attention to detail and storytelling authenticity.
Team & Environment
This role is part of the Customer Advocacy team at Elastic.
Benefits & Compensation
- Competitive pay based on the work you do here and not your previous salary.
- Health coverage for you and your family in many locations.
- Ability to craft your calendar with flexible locations and schedules for many roles.
- Generous number of vacation days each year.
- Financial donation and service matching up to $2000 (or local currency equivalent).
- Up to 40 hours each year to use toward volunteer projects.
- Minimum of 16 weeks of parental leave.
Work Mode
This is a global position focused on the Asia-Pacific-Japan (APJ) region.
Elastic is an equal opportunity employer committed to an inclusive culture that celebrates different perspectives, experiences, and backgrounds without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by law.
