At Keywords Studios, our mission is to build engaging player communities and deliver outstanding experiences. As a Content Moderator specializing in Spanish-language video games, you will be the guardian of these spaces. Your role is to create a safe and positive environment by protecting gamers from harmful content, fostering a community that thrives on respect, inclusivity, and the joy of gaming.

What You'll Do

Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.
Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.
Audit and assess interactions, ensuring they are rated accurately based on their severity level.
Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.
Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.

What We're Looking For

Excellent written and verbal communication skills in English.
Mastery in C1-C2 level Spanish proficiency.
Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure.
Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances.
Ability to multitask and prioritize efficiently.
Accountability and responsibility, taking ownership of assigned tasks.
Agility and willingness to change, embracing new ideas and approaches.
Self-motivation, innovation, and analytical skills with a keen eye for detail and accuracy.
Understanding that the role implies potentially being exposed to foul content and requires resilience, maturity, and professionalism.

Nice to Have

Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during spare time.

Team & Environment

You will be part of the Player Engagement service line at Keywords Studios.

Benefits & Compensation

Remote work with all necessary equipment provided (computer, keyboard, headset, mouse).
Option to visit the office at the Global Office Park in Katowice.
Private medical care option.
My Benefit system.
Multisport card.
Subsidy for glasses.
Employee Assistance Program with personal, legal and financial counselling services.
Professional development opportunities (online learning platform, training sessions, internal vacancies).
Employee referral program.
Chance to look behind the scenes of the gaming industry and collaborate with people from all over the world.