Responsibilities
- Lead and develop the studio's delivery function — establishing quality standards, review checklists, and brand compliance frameworks across all content types and channels
- Build a culture of precision, accountability, and continuous improvement
- Own the final quality review for all studio output before client delivery — covering creative accuracy, copy proofing, technical specs, brand compliance, and accessibility requirements
- Partner with the Program Director to embed QA checkpoints into the studio's production workflow at OMG stage-gate level, ensuring quality is reviewed before work advances — not only at delivery
- Develop and maintain channel-specific delivery checklists covering email rendering, paid social specs, display format requirements, and video technical delivery standards
- Review AI-generated and AI-assisted content with particular rigor — establishing clear human-oversight standards for Pencil outputs, including image accuracy, copy correctness, and brand consistency
- Track and report on quality metrics — revision rates per asset, error type frequency, and brand compliance pass rates — and identify systemic quality issues for remediation
- Partner with the Associate Creative Director and CRM Strategist to align QA standards with brand guidelines and campaign requirements for each of the five institutions
- Support the onboarding of new team members with QA training, brand immersion sessions, and quality standard documentation
Requirements
- +3 years of experience in quality assurance, creative operations, or production management in a creative, content, or marketing environment
- Experience with metadata, upload
- Strong attention to detail across multiple content types — copy, design, email HTML, video, and digital display
- Familiarity with email delivery requirements including cross-client rendering, accessibility, and deliverability standards
- Experience building and managing QA processes and teams in a high-volume production environment
- Understanding of brand management and the compliance requirements of regulated or sensitive marketing categories
- Clear, organized communication skills; professional proficiency in English
- A systematic, process-oriented mindset — you build quality into the system, not just check for errors at the end
- Experience reviewing and quality-checking AI-generated content, with a rigorous approach to human oversight of AI outputs
- Familiarity with AI content generation workflows; ability to develop QA protocols specific to Pencil-generated assets
- Systematic approach to quality management: data-informed, process-led, and proactive
Nice to Have
- Spanish proficiency is an advantage for the Bogota hub role
- higher education or healthcare experience is a meaningful differentiator
Additional Information
- Language: Proficiency in English is required as we are a global business
- We support flexible working and are open to different arrangements
- We offer reasonable adjustments throughout the process
- Formal degrees are welcome but not required. Equivalent experience counts
