remote Full-time

Tidio is hiring a Content & Demand Generation Manager (B2B SaaS, US Market)

About the Role

Tidio seeks a Content & Demand Generation Manager to lead Lyro’s content-driven marketing for the US market. You’ll build the entire content engine from scratch and own the area end-to-end, directly impacting pipeline and revenue as Lyro grows into a standalone brand.

What You'll Do

  • Own Lyro’s content engine by creating high-quality blog posts, landing pages, guides, case studies, and sales narratives for mid-market and enterprise customer service organizations.
  • Run webinars and virtual events, generating topics, recruiting speakers, managing logistics, and repurposing materials into content assets.
  • Develop campaign concepts and craft messaging/content series that resonate with enterprise pain points and buying committees.
  • Support go-to-market execution by partnering with paid marketing, SEO, and product marketing to align messaging, content, and positioning.
  • Build credibility through customer stories by conducting interviews and creating testimonials and case studies.
  • Project manage delivery by planning timelines, coordinating stakeholders, and ensuring content and programs ship on time and with quality.
  • Measure, learn, and iterate by defining lightweight success metrics and improving content and programs based on performance.

What We're Looking For

  • At least 3 years of experience in a similar scope, in B2B marketing (SaaS or tech environment preferred), ideally in roles with high ownership or early-stage initiatives.
  • Excellent writing and editing skills, with strong judgment when creating content for technical products.
  • Comfort hosting webinars, conducting interviews, and appearing on camera when needed.
  • High ownership and autonomy, able to turn ambiguous goals into executed programs and build new initiatives from the ground up.
  • Strong project management skills, including planning, coordination, and follow-through.
  • Analytical mindset, comfortable working with metrics and using data to improve content and campaigns.
  • Ability to collaborate effectively with cross-functional teams in a fast-moving and experimental environment.
  • Fluency in English that enables compelling copy for native-level audiences (bilingual, native, or C2-level language skills preferred).

Nice to Have

  • Experience in marketing to mid-market/enterprise buyers or working with multi-stakeholder messaging.
  • Background in customer service, CX, help desk, or AI-related products.

Technical Stack

  • SEO & Analytics: Ahrefs, Google Search Console, Microsoft Clarity
  • Outreach & Sales Enablement: SmartLead, MixMax
  • Productivity: G-Suite (Gmail, Google Sheets, Docs, Slides, Meets), Slack, Notion
  • AI Tools: LLMs (ChatGPT, Claude, Gemini), internal tools and AI agents
  • Content & CMS: WordPress, Profound
  • Social & Platforms: LinkedIn
  • Finance: Cledara, Spendesk
  • Testing: Wynter

Team & Environment

You’ll report to Tidio’s Head of Growth within a company of over 150 people.

Benefits & Compensation

  • Compensation: 13,000 - 17,000 PLN / 3086 - 4000 EUR monthly under a B2B contract (self-employed) or an equivalent under a contract of employment.
  • Remote work model with flexible hours.
  • Possibility to work from offices in Szczecin/Warsaw or access to coworking spaces.
  • 26 days off guaranteed per year.
  • Company-supported courses and conferences for development.
  • Individual work tools (MacBook Pro, Dell screen, JBL headphones) tailored to your needs.
  • Sport & wellness benefit and private medical care with no extra charge.
  • Mental well-being program with individual therapy sessions.
  • Free access to a popular e-book/audiobook service.
  • Regular social events including company-wide offsites.

Work Mode

This is a remote position open to candidates in Poland and Europe.

Tidio is an equal opportunity employer.

Required Skills
AhrefsGoogle Search ConsoleSmartLeadMixMaxG-SuiteSlackNotionLLMsMicrosoft ClarityWynterB2B SaaS MarketingDemand GenerationContent StrategySEOEmail Marketing
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About company
Tidio

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our product is one of the world's leading AI customer service solutions.

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Job Details
Category product
Posted 23 days ago