Visa is looking for a Consultant, Customer Success to serve as a strategic B2B partner for our clients. You will act as a trusted advisor, ensuring customers achieve maximum value from our Pismo products. This individual contributor role combines deep technical expertise, operational know-how, business strategy, and executive engagement to drive adoption and maintain high satisfaction.
What You'll Do
- Proactively engage with customers to understand their needs, challenges, and objectives.
- Build long-term strategic relationships with key stakeholders and develop a deep understanding of their business processes and goals.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence.
- Develop a deep understanding of the customer's business and industry to provide solutions and advice.
- Work closely with customers to create and execute a successful plan aligned with their business objectives.
- Maximize the value customers receive from our solutions by managing program engagements.
- Act as a customer advocate within the company, representing their feedback and needs.
- Ensure timely resolution of customer issues by working closely across internal teams.
- Manage and follow up on client KPIs related to development execution, platform performance, and others.
- Analyze client data critically to perform strategic analysis and make data-driven decisions.
- Provide education and resources to enable customers to effectively use our products and services.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
- Influence the company to adapt or create new processes to provide a better customer experience.
- Continuously improve the Client Success area, partnering with peers to scale organizational capabilities.
What We're Looking For
- 8+ years of professional experience in Customer Success or similar roles.
- Ideal background in a hyper-growth B2B environment.
- Demonstrated program management capability.
- Structured and critical thinking with a high focus on strategy and results.
- Detail-oriented with strong analytical, writing, and communication skills.
- Innovative mindset and receptive to changes.
- Ability to develop strong relationships at the C-level of enterprise companies.
- Ability to influence and implement new processes that result in an excellent client experience.
- Track record of high customer satisfaction.
- Experience working with the full lifecycle of customer success.
- Fluency in written and spoken English.
Nice to Have
- Spanish language skills are desirable.
Work Mode
This is a remote position.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
