Responsibilities
- Provide Forbes 5 Star service and proactively anticipate the needs of Wynn Las Vegas guests.
- Provide personalized services of the highest level including but not limited to restaurant reservations, show tickets, transportation, shopping, spa & salon services, golf, amenity and courier requests.
- Maintain the Wynn standards of service to guests and coworkers at all times while taking great pride and fulfillment from crafting a great guest experience.
- Ensure all guest interactions are in accordance to Forbes 5-Star standards to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
- Resolve guest issues within limits of authority and empowerment.
- Ensure the Wynn standards of cleanliness and appearance for all areas.
- Maintain a safe and pristine work environment at all times.
- Work with safety as a priority and follow department and company safety standards.
- Know and adhere to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
- Understand and be well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
- Exhibit exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events.
- Attend required training classes and incorporate knowledge gained into daily work practices.
- Look for opportunities to assist peers, guests, other departments or leaders at all times.
- Be solution oriented, avoid conflict and gossip, stay on task and promote teamwork.
- Maintain awareness of guest experience at all times, smile and make eye contact and communicate professionally.
- Maintain the highest level of confidentiality regarding guests and staff.
- Effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
- Address guest issues.
Requirements
- Ability to provide Forbes 5 Star service and proactively anticipate guest needs.
- Commitment to providing personalized services of the highest level.
- Ability to maintain Wynn standards of service to guests and coworkers.
- Ability to resolve guest issues within limits of authority and empowerment.
- Ability to maintain a safe and pristine work environment.
- Knowledge of Wynn policies and procedures.
- Exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events.
- Willingness to maintain the highest level of confidentiality regarding guests and staff.
- Ability to effectively deal with internal and external guests with patience, tact and diplomacy.
Work Arrangement
On-site — Las Vegas