ISTA Personnel Solutions South Africa is seeking a detail-oriented Compliance & Verification Administrator to support a U.S.-based healthcare client. In this role, you will meticulously review, verify, and process client and provider documentation to ensure strict compliance with regulatory and internal requirements. This is a highly task-oriented and repetitive position where consistency, accuracy, and proactive follow-up are paramount.
What You'll Do
- Verify and review therapist session notes for accuracy and completeness.
- Analyze data to identify anomalies or patterns that may indicate fraudulent activity.
- Coordinate with internal departments to ensure all documentation is complete and accurate.
- Review enrolment requirements and supporting documents to confirm authenticity and validity.
- Communicate with therapists and providers to hold them accountable for compliance.
- Log into the HCSIS system and accept assigned cases promptly.
- Review Individualized Family Service Plans (IFSPs) and Evaluation Reports (ERs) within required timelines.
- Upload verified documents into the provider portal.
- Manage and document PEIDs-related emails.
- Prepare and send welcome letters to clients/families during onboarding.
What We're Looking For
- Excellent written and verbal English communication skills.
- High attention to detail — accuracy is critical.
- Strong organizational and multitasking abilities.
- Proactive and consistent in follow-up.
- Basic computer literacy, including MS Office and Outlook.
- Ability to navigate multiple systems and portals.
- Must work EST hours Mon - Fri from 8am to 5pm EST.
- Must have a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection.
- Must have a reliable power backup solution to manage load shedding and power outages.
Nice to Have
- Experience with healthcare or early intervention documentation, compliance tracking, or working with therapy providers.
- Previous experience in verification, compliance, or documentation review.
Technical Stack
- MS Office
- Outlook
- HCSIS system
- Provider portal
Work Mode
This is a fully remote position. You will be required to work Eastern Standard Time (EST) hours.
ISTA Personnel Solutions South Africa is an equal opportunity employer.
