Mural is looking for a Community Manager to build and energize our customer community, driving advocacy, engagement, and retention. Your focus will be on cultivating customer champions and executing strategic customer marketing programs to activate passionate users and transform them into brand advocates.

What You'll Do

Identify, recruit, and nurture customer advocates for case studies, testimonials, references, product reviews, and speaking opportunities.
Drive the collection of customer reviews on leading platforms and proactively manage and optimize our review site presence.
Plan, execute, and optimize digital events such as webinars, roundtables, and podcasts, as well as product launches and engagement initiatives.
Manage customer advisory boards and user groups, partnering with Customer Success to foster deep customer relationships.
Collaborate with customers, sales, and product teams to gather and create compelling case studies, success stories, and proof points.
Design and deliver programs like forums, feedback sessions, and community challenges that build ongoing meaningful engagement.
Measure, track, and report on customer engagement metrics, review site performance, and advocacy program success.
Work closely with Product, Customer Success, and Sales teams to identify customer champions and ensure the customer voice is represented.

What We're Looking For

5+ years of experience in B2B SaaS marketing, with significant exposure to product-led growth environments.
Proven track record managing customer marketing, advocacy, or community programs.
Experience driving customer review campaigns and managing presence on review platforms.
Experience running digital customer events and advisory boards.
Exceptional storytelling skills and experience producing customer-facing content like case studies and webinars.
Strong project management skills with attention to detail and deadlines.
Excellent interpersonal and communication skills for building customer relationships.
A creative, resourceful, and passionate approach to engaging users and driving business impact through community.

Nice to Have

Experience with customer advocacy platforms, review management tools, CRM, marketing automation, and community software.

Team & Environment

You will work closely with Product, Customer Success, and Sales teams.

Benefits & Compensation

Salary: $87,000 - $125,000

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.