Zócalo Health is hiring a Community Engagement Manager to be a people leader and operational owner for our community engagement efforts. You will be responsible for driving the performance, effectiveness, and accountability of a team of Community Engagement Specialists, setting strategy and delivering results across patient acquisition.
What You'll Do
- Own team performance and outcomes: Set, track, and achieve weekly, monthly, and quarterly engagement and enrollment goals.
- Lead and manage community engagement teams: Directly manage, coach, and hold accountable Community Engagement Specialists.
- Develop and execute regional outreach strategy: Design, implement, and continuously refine outreach strategies to maximize impact and conversion.
- Oversee field execution and operational readiness: Ensure outreach plans are executed effectively with appropriate staffing, scheduling, training, tools, and safety.
- Use data to drive execution improvements: Monitor outreach activity, conversion, and enrollment metrics; make real-time adjustments.
- Enable cross-functional delivery: Partner with intake, operations, and clinical teams to ensure seamless handoffs from outreach to enrollment and care delivery.
- Represent engagement performance in leadership forums: Present performance results, risks, and data-backed recommendations.
What We're Looking For
- 5+ years of experience in community-based healthcare or public health roles with increasing responsibility for operations, team oversight, and performance outcomes.
- 2+ years of experience managing and performance-managing teams.
- Experience operating in performance-driven environments with clear goals, metrics, and reporting.
- Strong operational, leadership, and coaching skills with the ability to drive team execution and results.
- Ability to use data and internal systems to inform decisions and improve performance.
- Deep knowledge of and connection to the local community.
- Strong communication and problem-solving skills.
- Flexible and adaptive in fast-paced environments.
- Bilingual English–Spanish required.
Nice to Have
- Experience supporting patient acquisition, enrollment, or engagement initiatives in healthcare settings.
- Familiarity with Medi-Cal, managed care, or community-based healthcare delivery models.
Team & Environment
You will lead a team of Community Engagement Specialists and report to a Regional General Manager.
Benefits & Compensation
- Compensation: $90,000 - $110,000 per year
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k
- Flexible PTO policy
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
Work Mode
This is an in-office role located in Merced, CA.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
